Effective 06 November 2025About New Business Filing and this Privacy Policy
New Business Filing ("we," "us" or "our") is a private, third‑party document filing and support service that helps customers prepare and submit business filings to state agencies. We are not a government agency and we are not affiliated with any federal, state or local government; you can make filings directly with those agencies for a lower fee. Our role is to provide convenience and support while remaining independent from government. This Privacy Policy explains how we collect, use, disclose and protect information about you when you visit our website or use our services. We have drafted this policy to meet the requirements of U.S. federal laws such as the Federal Trade Commission Act, the Children’s Online Privacy Protection Act and the CAN‑SPAM Act, Google Ads policies, and the privacy laws of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Tennessee, Florida, Indiana, Iowa, Delaware, New Jersey, Rhode Island and other states with similar legislation.
Throughout this policy we describe what personal data we collect, why we collect it, how long we keep it, whether we share it with others, and what rights you have. Many state privacy laws require companies to specify the categories of personal data they process and the purpose for processing, to state whether the data is sold or used for targeted advertising, to list the categories of third parties with whom it is shared, and to provide consumers with clear instructions for exercising their privacy rights and appealing decisions. We follow these requirements in the sections below.Information We Collect
Personal information we collect
When you use our services, you provide personal information voluntarily. This includes your name, business name, mailing address, email address and telephone number; payment details such as your billing address and payment card number, expiration date and security code; and information about your business entity, documents or filing history that we need to prepare filings or compliance documents. We also collect information you provide in communications with us, such as when you contact customer support. These categories are defined as “personal data” under state privacy laws, which require us to describe them in our privacy notice.
Automatically collected information
When you visit our website we automatically collect information about your device and browsing activity. This includes technical identifiers like your IP address, device identifiers, browser type, operating system and settings; usage data such as pages you view, the files you download, clicks, dates and times, referring and exit pages and error logs; and data gathered through cookies, pixels and scripts from our site and third parties (including Google Analytics and Google Ads cookies). Some states consider this data non‑personal information when it cannot be linked to an individual, but in other contexts it can be reasonably associated with you. We collect these details to operate our site securely, detect fraud, comply with Google’s advertising policies and improve our services.
How We Use Your Information
We use the personal and non‑personal information described above for a number of legitimate purposes. First, we use it to provide our services and fulfill orders: we prepare and submit business filings on your behalf, process payments and send you confirmations, receipts and renewal reminders. We also use your information to deliver customer support, respond to inquiries, provide status updates and communicate changes to our services or to this policy. We process and retain information to comply with legal obligations, including recordkeeping requirements, dispute resolution, auditing and enforcement of agreements. We analyse site usage to understand visitor behaviour, troubleshoot technical issues and improve our website. We use information to detect, prevent and respond to fraudulent or unlawful activities and to protect against misuse or unauthorised access. Finally, we use cookies and device identifiers in connection with Google Ads or similar networks to display ads for our services; these technologies allow us to deliver and measure advertising, and we comply with Google’s requirements by explaining their use and telling you how to opt out of personalized ads. We share only the personal data necessary to complete your order: for example, we send payment card details to our payment processor, business‑filing information to the appropriate state agency or service partner, and device‑identifier and usage data to analytics providers. We never sell your personal data. We retain your information only as long as necessary to fulfill the purposes described here or as required by law, and we securely destroy or anonymize personal data once it is no longer needed. In the unlikely event of a breach of personal information affecting residents, we will promptly investigate and notify affected individuals and the appropriate Attorney General as required by law.
How We Share Your Information
We share personal data only with trusted service providers who help us operate our business and deliver services to you. We do not sell or rent personal information. We disclose payment information to merchant banks and payment gateways solely to process transactions; we share business‑related details with document filing partners and service vendors to prepare and submit filings; we store data with cloud and web hosting providers who host our website; and we partner with analytics and advertising providers such as Google Analytics and Google Ads who use cookies to measure website usage and serve ads. These partners may collect device information and browsing data, which you can control via the opt‑out mechanisms described below. We sometimes share information with professional advisors and auditors, such as accountants or attorneys, in order to meet legal and compliance obligations. We may also disclose information to government agencies or law enforcement when required by law, for example when submitting filings or responding to lawful requests. State privacy laws such as those in Colorado, Oregon, Delaware and New Jersey require us to list these categories of third parties.
Third‑Party Links and Google Ads
Our website may provide links to third‑party websites that are not operated by us; those sites have their own privacy practices, and we are not responsible for their policies. Because we assist customers with document filings, Google treats our services as “government documents or official services.” To comply with Google’s Government Documents and Official Services policy we clearly state that we are not a government website and not affiliated with any government agency, and we remind users that filings can be completed directly with the appropriate agency at a lower cost. We do not misrepresent our fees, services or the availability of documents. Our privacy policy explains our data collection and sharing practices, describes our use of cookies, discloses our relationship with Google and other third‑party partners, and tells you how to opt out of personalised advertising.
Legal Bases for Processing (Where Required)
U.S. state laws generally do not require that we specify a legal basis for processing personal information. We process personal information with your consent when you provide data to us; to perform a contract when we fulfil your orders; to comply with legal obligations related to recordkeeping and regulatory requirements; and for legitimate interests such as fraud prevention, security, analytics and marketing, provided those interests do not override your privacy rights.
Your Privacy Rights and Choices
Depending on where you live, state privacy laws grant you certain rights over your personal data. These include the right to know whether we process your data and to access specific pieces of information we hold about you; the right to correct inaccuracies; the right to delete personal data we collected; the right to obtain a portable copy of your data; and the right to opt out of targeted advertising, the sale of personal data or profiling in furtherance of decisions that produce legal or similarly significant effects (we do not sell personal data or engage in profiling). If we decline your request, you have the right to appeal our decision. We will not discriminate against you for exercising your privacy rights.
Exercising your rights
You can exercise your privacy rights by contacting us via email at cs@newbusinessfiling.org, by calling (888) 701‑6450 or by sending a letter to New Business Filing, 8170 Washington Village Dr, Dayton, OH 45458. We must verify your identity before fulfilling a request. If you have an account with us, you may also submit requests through your account. We will respond within the time periods required by law—generally within 45 days, with a possible extension of an additional 45 days if necessary—and if we deny your request we will explain why and provide appeal instructions.
Opt‑out of cookies and personalised ads
If you would like to opt out of cookies or analytics tracking, you can install the Google Analytics Opt‑Out Browser Add‑On or adjust your browser settings to block or delete cookies. To opt out of personalized advertising served by Google and its partners, visit Google Ad Settings. Some browsers also support a Global Privacy Control (GPC) signal; where required by law, we treat the GPC as a valid request to opt out of the sale of personal data or targeted advertising.
Data Security and Retention
We employ reasonable administrative, technical and physical safeguards designed to protect your information from unauthorised access, disclosure, alteration or destruction. No security measures are perfect, so we cannot guarantee absolute security. We retain personal information only as long as necessary to fulfil the purposes described in this policy and to meet our legal obligations—for example, we may keep transaction records and filing confirmations to comply with tax laws or contract requirements even after you request data deletion. We limit retention to what is reasonably necessary under state laws such as the Florida Digital Bill of Rights and the New Jersey Data Privacy Act.
Children’s Privacy
Our services are intended for adults who are at least 18 years old. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly. We comply with the Children’s Online Privacy Protection Act (COPPA) and state laws that require parental consent for processing a child’s data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, applicable laws or data practices. When we make a material change we will post the updated policy on this page and revise the “Effective date” above. Where required by law, we will notify users of significant changes via email or other appropriate means. State laws such as the New Jersey Data Privacy Act require us to describe how we notify consumers of material changes; this section satisfies that requirement.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please reach out by email at cs@newbusinessfiling.org, by phone at (888) 701‑6450 or by mail at New Business Filing, 8170 Washington Village Dr, Dayton, OH 45458. We value your trust and aim to be transparent about how we handle your personal data.
Additional State‑Specific Disclosures
Some states require additional disclosures. In California, we do not sell personal information, but residents have the right to know what categories of personal information we collected in the past 12 months and whether we disclosed it for a business purpose; these categories are described above and you may contact us for more details. California residents may also limit the use of sensitive personal information and opt out of sharing. In Virginia, Colorado, Connecticut, Utah and Montana, if we ever process personal data for targeted advertising or sale, we will disclose that fact and provide a clear opt‑out mechanism; currently we do not sell your data or engage in targeted advertising beyond the use of Google Ads described earlier. In Texas we are required to say whether we collect sensitive or biometric personal data and whether we sell such data; we do not, and if we ever did, we would include a prominent notice as required by the Texas Data Privacy and Security Act. Oregon law asks us to describe the types of personal data we process, the purposes for processing and the categories of third parties with whom we share data; those details are provided throughout this policy. Delaware law requires us to list categories of personal data collected, the purposes for processing, the process for exercising rights and appeals, the categories of personal data shared with third parties and those third parties, and a method for opting out of targeted advertising or sale; these details are included here. New Jersey law requires similar disclosures, including how we notify consumers of material changes, and an active email or other online mechanism for contacting us; we satisfy that requirement by providing our email and phone above. Rhode Island law requires us to identify categories of personal data collected, any third parties to whom we may sell personal data (we do not sell personal data) and an active email address or other contact mechanism; these items are addressed in this policy. Some laws, such as the Rhode Island act, also require consent for processing sensitive data, which we will obtain if ever applicable.